Procedure after investigation

(1) After conducting an investigation under this Act, the Ombudsman shall inform the principal officer of the authority concerned of the result of that investigation, and if the Ombudsman finds that an officer or member of an authority has been guilty of corruption or other wrongdoing, or that the complainant has sustained injustice, injury or abuse in consequence of a fault in the administration of that authority, he shall inform such officer aforesaid of his findings and may, as he thinks fit, make recommendations for action to be taken by that authority within a specified time. (2) Where the Ombudsman has made a recommendation under sub-section (1), and within the time specified or a reasonable time thereafter, he is of the opinion that no adequate action has been taken in pursuance of his recommendation, he shall lay before the National Assembly a special report on the case. (3) The Ombudsman shall not, in any report under sub- section(2) above, comment adversely on any person unless he has given that person an opportunity to be heard. (4) Where the Ombudsman finds that20 (a) the complainant has sustained any such injustice, injury or abuse as is mentioned in section 12 (1), he shall inform the complainant of his findings, the nature of the injustice sustained and the recommendations (if any) which have been made to remedy the injustice, and may make such comments in relation to the case as he thinks fit; (b) the complainant has suffered no such injustice, injury or abuse, he shall inform the complainant of that finding and may make such comments in relation to the case as he thinks fit. (5) On the conclusion of an investigation, the Ombudsman may make to the authority concerned such recommendations as he thinks fit and in particular, but without prejudice to the generality of the foregoing, may recommend any or all of the following– (a) that the action which was the subject-matter of the complaint be reviewed; (b) that an enactment, rule or regulation which causes or may cause injustice, be altered; (c) that compensation be made to the complainant.