Terms and conditions of service

Service providers shall clearly indicate the terms and conditions of the provision of telecommunication services to subscribers which shall not in any manner be inconsistent with 30 Telecommunications the provisions of these Regulations. Such terms and conditions shall, inter alia include the following– (a) terms and conditions under which such services may be obtained, utilised and terminated; (b) terms and conditions relating to the use of service, billing, repair, fault rectification and the like; (c) choice of tariff packages available to a subscriber and procedure available for revising the choice along with the conditions thereof. MADE by the Public Utilities Commission this 19th day of December, 2002. (DR. GILBERT CANTON) Chairman Public Utilities Commission __________ Telecommunications 31 SCHEDULE ITEM TARIFF 1. Basic Services 1.1. Installation charges a. Fixed line telephony service using other than wireless in local loop technology. Prevailing charges as on the date of these Regulations as ceiling. b. Fixed line telephony service using wireless local loop technology. Prevailing charges will apply to customers currently receiving services for this technology and forbearance for any customer after the date of these 1.2 Deposits a. Fixed line telephony service using other than wireless in local loop technology. Prevailing charges as on the date of these Regulations as ceiling. Forbearance provided that the maximum period for deposit higher than at (a) above in one year. At the end of one year of obtaining wireless in local loop connection, unless the subscriber specifically demands the continuation of that connection on wireless local loop, the additional deposit involved shall be refunded to the subscriber. b. Fixed line telephone service using wireless local loop technology. 32 Telecommunications SCHEDULE ITEM TARIFF 1.3 Monthly rental for subscribers a. Residential Prevailing charges as on the date of these Regulations as ceiling. b. Business Prevailing charges as on the date of these Regulations as ceiling. 1.4 Local Calls a. Within Belize City Prevailing charges as on the date of these Regulations as ceiling. b. Within other municipalities Prevailing charges as on the date of these Regulations as ceiling. 1.5 Domestic Long Distance Service a. Zone 1 & 2 peak Prevailing charges as on the date of these Regulations as ceiling. b. Zone 1 & 2 off peak Forbearance providing that the ceiling price is set at .15 cents. 1.6 International Calls a. To the USA Prevailing charges as on the date of these Regulations. b. To Mexico and Central America Prevailing charges as on the date of these Regulations as ceiling. Telecommunications 33 SCHEDULE ITEM TARIFF c. To the Caribbean, South America and Canada. Prevailing charges as on the date of these Regulations as ceiling. d. To the rest of the world Prevailing charges as on the date of these Regulations as ceiling. 1.7 Operator Assistance (person to person and station to station) a. National calls Prevailing charges as on the date of these Regulations as ceiling. b. International calls Prevailing charges as on the date of these Regulations as ceiling. 1.8 Peak Hours a. For national calls Peak hours shall not exceed 14 hours during a calendar day. b. For international calls Peak hours shall not exceed 16 hours during a calendar day. 1.9 Off-Peak Hours a. For national calls Forbearance with respect to the choice of timings for off-peak hours during a calendar day. b. For international calls Forbearance with respect to the choice of timings for off-peak hours during a calendar day. 34 Telecommunications SCHEDULE ITEM TARIFF 2. Customer Premises Equipment 2.1 PABX/Key Systems Forbearance a. Installation Forbearance b. Monthly rental Forbearance c. Set rental Forbearance 2.2 Set Rental (non CPE) a. Residential customers Prevailing charges as on the date of these Regulations as ceiling. b. Business customers Prevailing charges as on the date of these Regulations as ceiling. 3. Mobile Services (Prepaid & Post Paid) a. Activation fee Prevailing charges as on the date of these Regulations as ceiling. b. Monthly access fee Prevailing charges as on the date of these Regulations as ceiling. c. Cellular to cellular calls Prevailing charges as on the date of these Regulations as ceiling. d. Cellular to PSTN calls Prevailing charges as on the date of these Regulations as ceiling. Telecommunications 35 SCHEDULE ITEM TARIFF e. PSTN to cellular calls Prevailing charges as on the date of these Regulations as ceiling. 4. Internet a. Local access Prevailing charges as on the date of these Regulations as ceiling. b. Long distance access Prevailing charges as on the date of these Regulations as ceiling. c. Activation fee Prevailing charges as on the date of these Regulations as ceiling. d. Usage fee Prevailing charges as on the date of these Regulations as ceiling. 5. Dedicated Services a. Internet Prevailing charges as on the date of these Regulations as ceiling. b. Leased circuits Prevailing charges as on the date of these Regulations as ceiling. c. Data services Prevailing charges as on the date of these Regulations as ceiling. 36 Telecommunications 6. Special and supplementary services Prevailing charges as on the date of these Regulations as ceiling. 7. All other matters relevant to tariffs Prevailing charges as on the date of these Regulations as ceiling. In this Schedule, “prevailing charges” means the charges in effect and applicable to telecommunication services in Belize on the date of these Regulations. __________