Powers of the Commission with respect to complaints

Whenever the Commission after receiving a complaint and holding a hearing in respect of that complaint finds that the service or facilities of any public utility provider are unsafe, inadequate, or unreasonable, or unreasonably discriminatory, the Commission shall determine and prescribe the adequate, reasonable service and facilities to be provided, including all such repairs, changes, alterations, extensions, substitutions, or improvements and facilities as should be reasonably necessary and proper for the accommodation and convenience of the public and shall fix the same by its Order.