Complaints, etc., as to rates

(1) Whenever any person in Belize has a complaint in of electricity, telecommunication and radio communication, water and sewerage rates, or the rates of any other public utility declared to be a public utility hereafter by the Minister by Order published in the Gazette, then such person shall make a complaint to the Commission which shall thereafter proceed to deal with such complaint as provided in subsections (2) and (3) of this section. (2) Whenever the Commission, after receiving a complaint under subsection (1) above and holding a hearing in respect of that complaint, finds that any existing rates of a public utility complained of are unjust or unreasonable or contrary to the law, the Commission shall determine the fair and reasonable rates (including maximum and minimum rates) to be thereafter observed by the public utility provider and shall fix and declare the same by Order to be served on the public utility provider and such rates shall constitute the legal rates of the public utility in substitution of rates submitted to the Commission under section 12 of this Act. (3) Where the public utility provider does not himself produce or generate that which he distributes, transmits, supplies or sells to the public but obtains it from another source, it shall be lawful for the Commission when exercising its powers under subsection (2) of this section to investigate the cost of such production, generation, distribution, transmission or supply and based on such investigation to determine the reasonableness of the rates of such public utility